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Fulfilment Q&A

How do orders get into the post system?

We sort our own post prior to it being passed to Guernsey Post Limited. It is firstly ‘4 way’ sorted and then ‘120 sorted’ on a daily basis. Sigma can, and does, utilise any service offered by Guernsey Post. We are fully conversant and compliant with all GPL services and to improve our performance we use the GPL designed e-platform billing system meaning cut-off times have been extended allowing a greater number of orders to be despatched per day. Sigma enjoys a strong working relationship with GPL ensuring we are aware of any emerging requirements or changes to services in a timely manner.

How long does the post take?

This depends very much on the service used and the destination the package is going to. We offer on-going advice and guidance to our clients in order to ensure the most efficient and cost effective service at all times. Please click on the lick below for further information: www.guernseypost.com

Do I have to use Guernsey Post?

No. We also use an independent courier who provides a number of alternative services including Down Stream Access (DSA).

Where can I send items to?

In short items can be sent anywhere in the world. We pride ourselves on our global reach and are happy to investigate and interrogate new dispatch trains if and when required.

Do I have to use your e-platform?

No not at all. Due to the fact that we work with a number of UK IT orientated partners we can supply a number of bespoke IT solutions to facilitate our clients' needs.

  • The Full IT Solution – Sigma can provide the complete IT package from web site design and development to the stock and order management system. This is an ideal all-in solution for start up e-commerce companies or growing companies who wish to develop their own branded site.
  • A Hybrid Solution – Sigma can also take existing e-platforms and integrate our own stock and order management system. This is often viewed as a beneficial option to client who already either run their own branded web site or operate on the Amazon based market places.
  • Clients' Own System – We are also happy to use our clients' own system if they have reached a point where this has been developed.

How much does it cost?

The cost very much depends on the services that are utilised. Our standard procedure is to meet with a client at our offices, discuss their needs and the services they envisage utilising, provide a tour of our facility and then provide a bespoke quotation detailing initial set-up and/or IT costs, pick and pack, service and on-going lifecycle costs.

How secure will my stock be?

Both of our warehouses and the client areas within provide secure facilities for their stock holdings.

How soon can I get started?

Again this is dependent on the client’s requirements and the amount of management and set-up work. Each client is dealt with individually to ensure a tailored service and Sigma endeavours to initiate the provision of its services as practicable.
What packaging do you use?

As a standard we use ‘jiffy’ bags however if the client has specific requirements i.e. a cardboard box we are more than happy to source these and offer a competitive quote.

How quickly will my orders be sent out?

At Sigma the Fulfilment Division aims to despatch all orders within the agreed Service Level Agreement (SLA) which often entails this happening on a daily basis before our 12pm cut-off time.

As a client what accuracy of work can I expect?

We believe our standards of accuracy are extremely high. The standard level we offer in our SLA is 99.5% and this target is regularly met by our team even in heavy trading periods such as the run up to Christmas.

Who will actually look after me as a client?

Each client has a dedicated Supervisor who will lead a team appropriate to the size of the client, all of whom will be trained to understand the specific needs and processes of the client. The Supervisor will act as the immediate client liaison however if issues arise that require resolution or investigation our Operations Manager will act as the point of contact, passing items onto our Client Services team as appropriate.

 

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